Vezita Privacy Policy

Effective Date: January 19, 2024

Introduction

Welcome to Vezita. This Privacy Policy, effective January 19, 2024, details our commitment to protect and respect your privacy. We use your information in accordance with international data protection standards, including the European GDPR, relevant U.S. laws, Moroccan regulations, and other international standards.

Collection of Information

In addition to personal and health information, we may also collect:

• Technical details such as your IP address, browser type, and browsing behavior on our platform.
• Information provided during interactions with our customer service team.
• Optional survey responses to improve your user experience.

Use of Information

We use your data to:

• Ensure effective communication between patients and healthcare professionals.
• Send important administrative notifications such as appointment confirmations and reminders.
• Conduct internal research and analysis to optimize our site and services.

Security and Data Hosting

Your data is stored on secure and certified health servers. We employ advanced security protocols, including encryption and intrusion prevention measures, to ensure the confidentiality and integrity of your data.

Information Sharing

We share your information only with parties necessary to provide our services, including, but not limited to, healthcare partners and third-party vendors. Each partner or healthcare professional receiving your data is committed to ensuring its confidentiality in accordance with our high data protection standards.

Data Retention Policy

We retain your personal data for no longer than is necessary for the purposes for which it is collected and processed. Retention periods are clearly defined and comply with legal and regulatory requirements.

Your rights

In accordance with the regulations in force, you have the right to request access, rectification, deletion or portability of your data. You can also object to their processing or request a restriction of processing. To exercise these rights, please contact us at the address set out below.

Cookies

We use cookies to improve the user experience on our platform. You can manage your cookie preferences at any time through your browser settings.

Changes to the Policy

We reserve the right to change this policy. Any material changes will be communicated transparently via our website and app.

Staff Training and Awareness

We are committed to regularly training our staff on data privacy and security practices, to ensure optimal protection of our users’ information.

Regular Audit & Review

Security audits are conducted periodically to ensure high standards of data protection are maintained, and our policy is revised accordingly to respond to any changes in regulations or best practices.

Contact

If you have any questions, would like to exercise your rights, or would like clarification about this policy, please contact us at support@vezita.ma